Customer Reviews:
Showing reviews 1-5 of 11
 Dell's Warranty: Caution!!! November 4, 2009
James M. Bailey (Louisiana)
2 out of 2 found this review helpful
This is my saga of attempting to use Dell's extended warranty.
My saga begins in January of this year. My Dell Inspiron Notebook began to fail. This resulted in four technicians visiting my home. I waited for one technician on three different days until he finally showed several hours late on the fourth appointment. The first replaced my video card, the second replaced my video card but when this did not work, he phoned and another technician came and replaced the LCD. The third replaced the video card, the LCD, and the motherboard. There was still a problem. I might add that with three of these, there was a long conversation on the phone. I am now quite good at understanding Indians speaking broken English.
When my computer failed again Dell finally agreed to replace my computer. While very frustrated, I felt at least I was making progress even though this meant I would have to reload all my programs. My refurbished computer arrived and it was an upgrade over my old computer. I reloaded my programs but quickly noticed a problem with the hard drive hanging up. I could not believe Dell would send me a computer with a bad hard drive but after talking to Dell again and running a long test, the hard drive was indeed found to be bad.
Dell then told me they would send a new preconfigured hard drive and it would arrive in ten working days. I phoned again in fifteen days and they apologized that there was a technical problem and the hard drive had not been mail. They guaranteed I would receive it in five days. I phoned again the next day and the person could find no action had been taken but he agreed he would send the drive and it would arrive in three days but it would not be a preconfigured drive. I would have to use the restoration disc.
I phone again and they said I would receive it in two days.
To be continued.
Buy if your looking for a headache. August 1, 2009
Music like water
2 out of 3 found this review helpful
Actually I would really give it less than 1 Star.
In my experience, with this computer you will need to replace the battery after 6 months or less even with LIGHT use (at the cost of $175 through Dell). Secondly, your 'Laptop' will end up becoming a 'Desktop' because the screen will quit working and you will have to borrow your screen from your desktop (unless you want to pay the $200+ to repair or replace the screen). Thirdly, you will find out that your Desktop screen will not keep a signal because there are no screw-in options on the side where the connection for the extra screen is. All of this will then
leave you with the the following options: a)replace the screen b)repair the screen if it is possible to repair or c)buy the replacement part that has the screws on it so your desktop screen will keep a signal.
And if that isn't enough to turn you off, no worries, because it gets worse...
After all of the above, out of the clear blue sky, your hard drive will take a dive & then all you will be left with is deciding which day to take it out to the trash.
To give you an idea of how common my story is with this brand, here's some searches you can Google:
1) Dell Inspiron+screen black
2) Dell Inspiron+screen won't come
3) Dell Inspiron+battery not charging
4) Dell Inspiron+won't boot up
Bottom Line: Unless you are looking for a way to give yourself a migraine, I would highly recommend that you steer clear of this brand altogether.
 love it =] July 30, 2009
T. Jenkins (Honolulu, Hawaii USA)
0 out of 1 found this review helpful
Hi,
Reading reviews is very helpful and i tend to read alot before buying something this expensive. Waiting in line to buy this exact computer i overheard a lady who was reterning the exact same one because of it failing to recognize netwerks. I bought this anyway for my daughter. And she has never had a problem with it its been around 2 months and it works perfectly for a great price! Though she wishes it had a web cam, that is really the only major drawback. Unless you need a ton of space this computer is great for a student or someone without a need for a hudge hardrive. It runs fast with a dual processor, and can run sims 3 perfectly. The screen is good and clear, but the other drawback is that sometimes stalls. There could be aproblem with internet explorer or a problem with the wireless, but that is a rare occurance. She loves the laptop and I would advise anyone looking for a fast relativly cheap computer to buy this one.
Will Not Last July 15, 2009
Mary C (Bay Area, CA USA)
4 out of 4 found this review helpful
I bought this at another retailer for $500. Not worth it. It developed a hard drive problem after owning it for four months. It needed to have a new hard drive installed, with all the problems and hassles that come with that process. I'm still not sure it will last. Do not buy this computer; do research, and pay a few hundred more dollars upfront to avoid the problem. The tech who looked at the machine said he's seen this model develop hard drive problems within weeks of purchase.
 good price good pc July 15, 2009
R. Alvarez (US)
0 out of 2 found this review helpful
Its an OK computer. Not too shabby not to fancy
it will get ur email, word processing done no more
Showing reviews 1-5 of 11
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