Customer Reviews:
Showing reviews 1-5 of 10
 poor reliability February 12, 2009
D. Adams (Lawrenceville, GA)
I had a power supply go bad but you can't just get a power supply, you have to buy the whole system or a handset and charger (if you can find one). Now all we get is static, I'm switching to the router so I can use a real phone. It's a little disappointing because I like Vtech. Biggest issue with me is you can't get any help from Vtech because it's a Vonage product and Vonage acts like they have no idea what to do about it. I would not buy this product again.
 Same power supply issue... December 7, 2008
Jessica L. Champion (Raleigh, NC United States)
I bought this phone about a year and a half ago, and after about 8 months the base station stopped working. I called Vonage customer service and they were surprisingly helpful considering the horror stories that I have heard about them. They said the power supply was faulty, and it was a known issue, and they would ship us a new one ASAP. We received the new adapter within a few days, and we were back in business. Haven't had any problems since, but just recently the battery power has diminished significantly, but I assume they sell replacement batteries? We'll see...
Stay away from this pice of junk August 16, 2008
M. Ramirez
Bought one had it for 9 months or so, unexpectedly it died, called customer service, awfull experience, almost a nightmare. They now the power adapter is faulty. Why are they still selling it? Anyway after a LOT of calls to customer service and 4 months later they shipped a power adapter replacement, back to normal again this time for only 4 months died again. Stay away from this.
Piece o' junk August 2, 2008
Ben Jeppi
Had it for just over a year. We have had significant issues with it most of that time. Now, the battery life is about 5 minutes. That doesn't really matter though, as the microphone stopped working on it about a month ago so it's just a very expensive answering machine/caller ID now with no way to effectively take calls.
Buy something else.
 Unreliable Phone System July 15, 2008
L. Whealon (Kent, WA United States)
Purchased this product when we signed up with Vonage. The system worked great for a while then suddenly the base unit quit working. Since I'm out of US and thought it would be too hard to go through customer service I purchased another of the very same system. Now after 4 months of use the very same problem has occurred. On my own I isolated the problem to the power supply since the base works using another similar power supply, at least I can still use the phone.
I have yet to use the customer service but overall very unreliable system.
Showing reviews 1-5 of 10
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